International Shipping: Front End Audio can ship to virtually any address in the world with some restrictions listed below. Shipping costs depend on the options you choose, the size and weight of the item, and where the order is going. It's really not that complicated. To estimate shipping costs, place an item in your cart and simply fill out the address information area. Here you can play with different shipping options and preferences to see how the prices and delivery estimates change.

International orders are shipped from our East Coast warehouse and therefore items may need to be order in first. Please allow 3-5 days for order processing. Tracking information will be provided via email and posted to your online account once your order has been shipped.

  • Undeliverable International Items: Some large and heavy items are not eligible for international shipping and we suggest that you check with us before placing your order if your item may fall into one of these categories: Speakers, PA Gear, Studio Furniture, Acoustic Treatment, Power Amplifiers, Racks & Cases, and Large Format Mixers.

  • International Fees, Taxes, and Restrictions: Please keep in mind that your government or another entity in your country may impose a charge for custom and/or brokerage fees, duties and taxes on items received from the US. These charges do not originate from Front End Audio nor do we benefit from them in any way. You are responsible for payment of all custom and brokerage fees, duties and taxes that may be imposed when these goods are imported into your country. Since these fees will vary from country to country, we do not know what your fees will be and advise you to contact your local government customs office to determine the rate for the products you would like to purchase.

  • International Currency Conversion Rate: International customers who are due a refund for any reason will refunded in the same method as your payment was received, except for wire transfers which is only eligible for store credit if money is due back for any reason. Front End Audio is not responsible for changes in the international conversion rate from the time you placed your order till the time you received your refund.

  • International Shipping Rates: We do our very best to provide international customers with accurate shipping rates. From time to time shipping calculations may be off due to the changing cost structures of the carriers. If this occurs you will be contact immediately with notification of any shipping balance and/or options. We do not inflate our shipping charges... you are charged exactly what we pay!

  • International Power Configurations: If applicable, all units are shipped with US power supply configurations unless otherwise specified in the listing. If you need an alternate power supply configuration you MUST contact us prior to placing your order to make arrangements or you will be sent a US configured power supply. Do not assume that we know your power requirements.

  • International Returns & Exchanges: All international customers will be responsible for shipping both to and from Front End Audio regardless of reason for the return. However, ship back via standard shipping and provide us with your return shipping receipt and we will apply that amount as a store credit on your account. If you have questions regarding international shipping contact us before you make your purchase.

International Returns & Exchanges: Our return policy is simple. If you don't like your item for any reason, contact us within 14 days of receipt and we will authorize you a return authorization number no questions asked! All returns must be authorized by us in advance and any unauthorized returns will be refused. Once issued a RA you have 5 business days to ship back the item or we have the option to refuse the return or adjust the restocking fee accordingly. All returns must come back as factory fresh in 100% new condition in its original unmarked packaging with all manuals, warranty cards, and gadgetry. This includes Free Accessories that we include with some products. If we have included a free accessory (or substitution of a free accessory) with your order, that must also be returned with the item(s) being returned, or the value of the accessory will be deducted from the refund or store credit. Adjustments or refusal will be made for any damages or missing items. We reserve the right to reject returns at our discretion. You will be responsible for all shipping charges incurred, even if shipping was not charged as a separate line item on your original invoice. Refunds are issued back to the original source of the purchase. This Return Policy does not apply to items listed in the "No Returns" list below. Therefore, please check your systems requirements and compatibility prior to purchase.

  • International Returns & Exchanges: All international customers will be responsible for shipping both to and from Front End Audio regardless of reason for the return. However, ship back via standard shipping and provide us with your return shipping receipt and we will apply that amount as a store credit on your account. If you have questions regarding international shipping contact us before you make your purchase.
  • No Returns List: Please be aware before placing your order that the following items cannot be returned or exchanged for any reason other than defective products in need of repair or replacement. These are all items that require research on your part to make sure sizes, colors and applications are correct in advance of ordering. Ineligible products include:
    • Discontinued Items
    • B-stock Items
    • Used Items
    • Software and Software Bundled Devices (this includes audio interfaces that come bundled with licensed software)
    • PCI/PCIe Devices
    • Headphones (due to the inherent ick-factor)
    • Installable Microphone Capsules
    • Acoustic Treatment and Related Items
    • Digital Storage Devices (hard disk drives, iLoks, and other security keys)
    • Computers
    • Racks & Furniture
    • Power Supplies
    • Items Purchased on Special or With Rebates
    • Cables (microphone, snake, or otherwise)
    • Modified Equipment or Modifications
    • Special Order Items
    • Packaged Portable P.A. Systems
  • Restocking Fees: Assuming that the return criteria has been met and we accept the return, a 5% restocking fee will apply unless otherwise noted below. However, if you would like to exchange the item with an item of equal or greater value then a credit will be issued and the restocking fee waived.
    • Allen & Heath: 15%
    • Community: 15%
    • Crown: 20%
    • Eventide: 20%
    • FBT: 20%
    • Mackie: 15%
    • QSC: 20%
    • Raxxess (non-furniture items): 15%
    • Samson: 15%
    • Tannoy: 15%
    • Tapco: 15%
    • Wharfdale: 15%
    • Yorkville: 10%

International Payments: Front End Audio is a "Fraud Smart" company and all orders go through numerous security and anti-fraud checks. This all is done in order to protect your accounts from fraud as well as to protect ourselves from fraudulent orders. We reserve the right to not process your order until we have verified your information or until we receive your payment by some other verifiable method.

Refunds: Due to restrictions set by our merchant providers we are only able to issue Credit Card and Paypal refunds for up to 60 days from the date of purchase. If you require a refund for any reason you MUST do so within these 60 days or your refund will only be available as a store credit.

  • Payment Methods: Front End Audio wants to ensure that we offer buyers an array of safe, appropriate, and convenient payment choices. During checkout you can choose any of the payment methods below.
    • Credit Card: We will only ship to your verifiable credit card's billing address or an authorized address on file with your credit card company (you can add addresses to your credit card account by contacting the card issuing company). We currently accept Visa, Mastercard, American Express, and Discover accepted. Orders processed quickly, unless there is a problem with the card.
    • Paypal: If you choose to use a Paypal account for making payment your account MUST be a VERIFIED Paypal member and your shipping-to address MUST be CONFIRMED. All Paypal payments that do not adhere to this policy will be immediately canceled. Orders processed quickly, as soon as you send us the Paypal payment.
    • Wire Transfer: Payments made by Wire Transfer must clear the bank before your order will be shipped. Once cleared, the order can be shipped anywhere you want. Wire Transfers are only eligible for store credit if money is due back for any reason. Usually takes between 2-3 days for a transfer to clear.
  • International Customers Disclaimer: We check the authenticity of all international orders. We will only ship to your credit cards billing address, no exceptions. Please make sure that your billing and shipping addresses match and your billing address is verifiable with your credit card company. All order that do not adhere to this policy will be immediately canceled and the issuing bank notified.
    • Currency Conversion Rate: International customers who are due a refund for any reason will refunded in the same method as your payment was received, except for wire transfers which is only eligible for store credit if money is due back for any reason. Front End Audio is not responsible for changes in the international conversion rate from the time you placed your order till the time you received your refund.