Steinberg Cubase Elements 10 Software

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Product Code: 9999-03194
Steinberg Cubase Elements 10 Software
$99.99
UPC:
0802240467694
Availability: Available for download

Steinberg Cubase Elements 10 Software

The Steinberg Cubase Elements 10 Software brings the core features of the Cubase line, turning your computer into a complete production system for recording, editing and mixing audio and MIDI tracks.

The Steinberg Cubase Elements 10 Software offers the world of Cubase in a streamlined, instantly accessible music production environment. Using the same technology platform as its larger siblings in the Cubase family, the Steinberg Cubase Elements 10 Software turns your Mac or PC into a full-on music studio, complete with audio and MIDI tracks, virtual instruments and FX, a virtual mixing desk, chord tools to help you compose your songs as well as many other exciting music features to explore at your leisure. The Steinberg Cubase Elements 10 Software offers easy-to-use capabilities for more intuitive songwriting, a broad range of instruments to inspire you and a rich palette of effects to help polish the results to a professional level. And because it is compatible with larger Cubase versions, if you choose to upgrade your version, the Steinberg Cubase Elements 10 is your gateway to professional music creation workflows as used by countless professional artists around the globe.

Steinberg Cubase Elements 10 Software Features

  • Highlights
    • Chord Pads - Chord Pads are a really inspiring tool to help you compose music quickly and creatively. It is very easy to get ‘stuck’ when writing chord progressions but, with the fast and easy-to-use Chord Pads, fresh inspiration will always be close at hand. Jam with chords and patterns in real time and control multiple parameters to change chords as you go. The chord pads are playable via a MIDI keyboard and real-time parameters allow you to easily improvise chord performances by changing voicings, tensions and much more while you are letting the music and inspiration carry you along!
    • MixConsole - Cubase's MixConsole excels not only in terms of usability, look and feel, but also sounds like a high end analog mixing console. Featuring a scalable, dedicated full-screen mode, the MixConsole is optimized for mouse-free operation - virtually all channel elements are accessible via the computer keyboard and screen reader software for the visually impaired. Featuring View Sets and Channel Zones for the utmost flexibility, ‘one click’ direct routing, customizable track icons, track notepad, drag-and-drop support and plug-in / channel search function, the it feels like having a state-of-the-art mixing console in your computer - and sounds like it, too.
    • Sampler Track - The Sampler Track is a creative tool which will inspire many hours of creativity. You can take any piece of audio and use it to create a Sampler Track. You can then play the sample chromatically, manipulate it with the on-board filters and controls, experimenting for as long as you like to come up with new and innovative ideas. Sampler Track delivers virtually limitless sonic excitement and interest, helping to generate unique sounds with your own, personal signature. To make it even better, it comes with Caleidoscope, a dedicated sample library with hundreds of samples and presets to get you started immediately.
    • Groove Agent SE - Groove Agent is possibly the most comprehensive drum production software instrument ever produced, featuring a huge library of stunning samples, grooves and patterns as well as a full virtual mixer and FX suite for even more creative options. Groove Agent SE features an exceptionally powerful beat production toolkit, ready to help you create the best beats, whatever electronic, dance or urban genre you’re working in. Produce floor-shaking sounds and dancefloor-filling grooves with an array of incredible sample manipulation tools, FX, slice editors and much more. Thanks to its deep integration within Cubase, you will be able to see the instruments mapped automatically as drum maps into the Drum Editor and Beat Designer.
    • Channel Strip (Basic) - In the basic channel strip version, just like in the advanced version, you can assign modules directly to the specific channel. However, the basic version does not offer the full effects palette. Cubase AI and LE users have an even more streamlined version of the Channel Strip. The full range offered by the advanced channel strip can be found in Cubase Pro and Cubase Artist.
  • General
    • Next-Generation Audio Engine - The award-winning Cubase audio engine features crystal-clear, 64-bit floating-point resolution at a 192 kHz sample rate, delivering pristine sound quality that is the hallmark of the Cubase music production experience. It also includes true surround capability, with each track and channel offering up to six discreet channels for 5.1 surround mixes.
    • Track Visibility Management - Track Visibility shows a list of all tracks of your project. It allows you to show and hide individual tracks and to determine the position of certain channels in the lower zone MixConsole.
    • Latency Monitor - Low latency is crucial for any performance, whether monitoring recording or sending a cue mix to performers. Latency Monitor is a feature which provides greatly enhanced control, by making both the individual latency of each plug-in and the total amount of latency visible.
    • Notepad - Each channel in the MixConsole window has its own Notepad, which allows you to enter notes and comments about each channel.
    • Disabling Tracks - System resources can be conserved by disabling audio, instrument, MIDI, and sampler tracks that you do not want to play back or process at any chosen time. Disabling a track zeroes its output volume and shuts down all disk activity and processing for it.
    • VST System Link - VST System Link is a network system for digital audio that allows you to have several computers working together in one large system. Unlike conventional networks, it does not require Ethernet cards, hubs, or CAT-5 cables. Instead it uses the kind of digital audio hardware and cables that you are likely to already have in your studio.
    • ReWire - ReWire is a special protocol for streaming audio between two computer applications, developed by Propellerhead Software and Steinberg.
    • MediaBay - When working with many music files, the most important thing is to find the content that you need quickly and easily. The MediaBay helps you to find and organize your content. After scanning your folders, all media files of the supported formats that have been found are listed in the Results section.
    • Softube Console 1 Support - The Softube Console 1 hardware controller is deeply integrated into Cubase. You can select tracks and control various track parameters like volume, pan or sends through this elegant and intuitive controller.
    • Track Icons - Identification of tracks is made very easy by the ability to add pictures to each one. Track pictures are available for audio, instrument, MIDI, FX channel and group channel tracks.
  • Composing
    • Chord Track - The global Chord Track facilitates working with chords in a project context, enabling transform and harmonize functions throughout the application. Advanced voicing options are used to reflect any changes made in the Chord Track to both MIDI and audio tracks processed with VariAudio, in a harmonically correct and melodic way.
    • Chord Pads - Chord Pads are a really inspiring tool to help you compose music quickly and creatively. It is very easy to get ‘stuck’ when writing chord progressions but, with the fast and easy-to-use Chord Pads, fresh inspiration will always be close at hand. Jam with chords and patterns in real time and control multiple parameters to change chords as you go. The chord pads are playable via a MIDI keyboard and real-time parameters allow you to easily improvise chord performances by changing voicings, tensions and much more while you are letting the music and inspiration carry you along!
    • Score Editor (Advanced) - The advanced Score Editor is a professional notation environment with full support for virtually every symbol, display and editing option. These include support for lyrics and comments, as well as drum notes, guitar tablature and lead sheets. You can simply select the tools needed to create fully professional score layouts for soloists, orchestras, choirs and other performers. The Score Editor includes more than 100 professional notation symbols and supports the import and export of Music XML files.
    • Arranger Track - The arranger functions in Cubase let you work in a non-linear fashion. Using an arranger track allows you to specify how and when specific sections are played back, even in live performances, meaning you do not need to move, copy, and paste events in the Project window.
    • Chord Assistant - You don't have to be a musical genius to create beautiful melodies in Cubase. The powerful Chord Assistant helps you to generate everything from simple pop to complex jazz chord sequences that sound great. If you want to specify the first and final chords but don’t know what should go in between? This, also, is possible. The Chord Assistant lists chord suggestions from which you can choose.
    • Hermode Tuning - Hermode Tuning dynamically retunes the notes you play, creating clear frequencies for every (for example) fifth and third interval. Retuning only affects individual notes and it maintains the pitch relationship between keys and notes. The retuning is a continuous process and also takes the musical context into account.
  • Recording
    • Audio Pre-Record - This allows you to specify for how many seconds any incoming audio you play is captured in buffer memory during playback or in stop mode.
    • Retrospective Record - Retrospective Record means you never lose any ideas! It allows you to capture any MIDI notes that you play in Stop mode, or during playback, and turn them into a MIDI part.
    • Punch In/Punch Out - The punch in and punch out points are a pair of markers which determine the record start (punch in) and record stop (punch out) positions.
    • Metronome Click (Basic) - The basic metronome ensures you to stay in time when you are recording your music. It offers several options to set up your personal metronome, like changing the sound or the velocity of the click pattern. For full personalization of the metronome, you can find the advanced settings inside Cubase Pro and Cubase Artist.
    • Marker Track - You can use marker tracks to add and edit markers which help you quickly locate certain positions in your project.
    • Pre-Roll/Post-Roll - This allows the project cursor to roll back by a specified time value before playback starts. When the cursor reaches the left locator, recording is automatically activated. When the cursor reaches the right locator, recording is deactivated, but playback continues for the specified post-roll value before stopping.
    • Re-recording - In this mode recording is reinitiated, the events are removed, and recording is restarted from the same position.
    • Pool - Every time you record on an audio track, a file is created on your hard disk. A reference to this file (a clip) is added to the Pool. The Pool displays folders and their contents in a similar way to the File Explorer/Mac OS Finder, allowing you to intuitively perform operations that affect files on disk and that only affect clips.
  • Sequencing
    • Key Editor - The Key Editor is a very powerful yet transparent tool that opens up virtually limitless possibilities for songwriters and composers. This is where melodies, chords, arrangements and performances take shape and where ideas are sketched out, developed and taken to their full potential. Based on more than three decades of experience, the Key Editor comes with an ultra-intuitive user interface and extremely accurate tools.
    • Drum Editor - The Drum Editor is a formidable tool for constructing and reworking beats, rhythms and grooves, with a plethora of features to help you come up with the perfect rhythm for your song or production.
    • Chord Editor - The Chord Editor allows you to define, change, and add new chord events.
    • Drum Maps - Different MIDI drum instruments often use different key assignments, which can be troublesome if you have created a drum pattern using one MIDI device and then want to play it on another. Cubase drum maps help you to solve this problem and to simplify several other aspects of MIDI drum kits, such as using drum sounds from different instruments in the same drum kit.
    • Quick Controls - The Quick Controls section is where your most important parameters are gathered in one place, saving you from having to click through the various windows and sections relating to your track.
  • Audio Editing
    • Time Stretch - This function allows you to change the length and tempo of the selected audio without affecting the pitch.
    • Sample Editor - The Sample Editor delivers almost limitless creative freedom while editing audio. A comprehensive set of tools offers a huge range of functions, covering everything from common editing tasks down to sample level adjustments. Cubase is the complete production environment with fast, intuitive and outstanding quality audio tools which allow you to manipulate your recordings in almost any way imaginable.
    • Audio Parts - Audio parts are containers for audio events. If you want to treat several audio events as one unit in the Project window, you can convert them to a part.
    • Hitpoint Detection - Hitpoints mark musically relevant positions in audio files. Cubase can detect these positions and create hitpoints automatically by analyzing onsets and melodic changes within the audio.
  • Mixing
    • MixConsole - Cubase's MixConsole excels not only in terms of usability, look and feel, but also sounds like a high end analog mixing console. Featuring a scalable, dedicated full-screen mode, the MixConsole is optimized for mouse-free operation - virtually all channel elements are accessible via the computer keyboard and screen reader software for the visually impaired. Featuring View Sets and Channel Zones for the utmost flexibility, ‘one click’ direct routing, customizable track icons, track notepad, drag-and-drop support and plug-in / channel search function, the it feels like having a state-of-the-art mixing console in your computer - and sounds like it, too.
    • Channel Strip (Basic) - In the basic channel strip version, just like in the advanced version, you can assign modules directly to the specific channel. However, the basic version does not offer the full effects palette. Cubase AI and LE users have an even more streamlined version of the Channel Strip. The full range offered by the advanced channel strip can be found in Cubase Pro and Cubase Artist.
    • Ultra-Precise Automation Curves - Ultra-precise automation curves allow you to create and edit smooth transitions, for example for musical build-ups and providing detailed automation lanes, while keeping mouse clicks to a minimum.
    • A/B Comparison - Effect parameter settings can be used as a starting point for further fine-tuning and then compared to the revised settings.
    • Track Visibility Management - Track Visibility shows a list of all tracks of your project. It allows you to show and hide individual tracks and to determine the position of certain channels in the lower zone MixConsole.
  • Virtual Instruments
    • Groove Agent SE - Groove Agent is possibly the most comprehensive drum production software instrument ever produced, featuring a huge library of stunning samples, grooves and patterns as well as a full virtual mixer and FX suite for even more creative options. Groove Agent SE features an exceptionally powerful beat production toolkit, ready to help you create the best beats, whatever electronic, dance or urban genre you’re working in. Produce floor-shaking sounds and dancefloor-filling grooves with an array of incredible sample manipulation tools, FX, slice editors and much more. Thanks to its deep integration within Cubase, you will be able to see the instruments mapped automatically as drum maps into the Drum Editor and Beat Designer.
    • Halion Sonic SE 3 - With a massive sample content library in combination with powerful synthesizer engines and effects, HALion Sonic is a versatile sound production tool. Developed for both studio and stage, it is equipped with an easy-to-use interface, intuitive workflow and an extremely stable audio engine, meaning you can focus solely on being creative.
    • Sampler Track - The Sampler Track is a creative tool which will inspire many hours of creativity. You can take any piece of audio and use it to create a Sampler Track. You can then play the sample chromatically, manipulate it with the on-board filters and controls, experimenting for as long as you like to come up with new and innovative ideas. Sampler Track delivers virtually limitless sonic excitement and interest, helping to generate unique sounds with your own, personal signature. To make it even better, it comes with Caleidoscope, a dedicated sample library with hundreds of samples and presets to get you started immediately.
    • Prologue - Prologue is a polyphonic subtractive synthesizer with great sounding variable, multi-mode resonance filters, powerful modulation capabilities, cool onboard effects and much more. Powered by VirSyn technology, it features hundreds of great sounding presets which cover a remarkable range of sounds.
  • Sounds, Loops, Presets
    • Analog Techno - Berlin-based Florian Meindl has produced the deep, grooving Analog Techno library with his modular synthesizer setup.
    • Raw Ambience - Drum and bass duo Rawtekk have produced Raw Ambience, a highly aesthetic sound library perfect for electronica, ambience and dubstep.
    • Soul Assembly - Soul Assembly is a collection from Soul Surplus, with a vibe perfect for the foundations of new creations.
    • The Hip Hop Vault - The Beat Butcha, whose production credits include Jay-Z, Beyonce, Mobb Deep and many others, has recorded The Hip Hop Vault with great-sounding drums and unique loops.
    • Blockbuster - Produced by Nashville-based producer Allen Morgan, the Blockbuster library is the perfect inspiration for electronic music film trailers.
    • Mystic Spaces - Mystic Spaces is a collection of extraordinary experimental sounds produced by musician, sound designer and instrument builder Ferdinand Försch.
    • Caleidoscope - Caleidoscope is a dedicated sample library for the Sampler Track, with hundreds of samples and presets to get you started immediately.
    • EDM Toolbox - The EDM Toolbox comes with 30 new construction kits, ready to open up new creative avenues and fuel your next production. Construction kits are groups of 25 to 30 MIDI loops, routed to predefined instruments (including mix settings) to deliver immediate inspiration.
    • Allen Morgan Signature Drums - Groove Agent SE features high quality percussive sounds in 30 drum kits, alongside 150 intricately grooving MIDI Loop patterns. All Beat Designer patterns were produced by Allen Morgan, whose artist credits include Taylor Swift, Nine Inch Nails and many more.
    • Allen Morgan Rock-Pop Toolbox - Allen Morgan Rock-Pop Toolbox includes 30 construction kits, each with 25 to 30 audio and MIDI loops for contemporary music productions.
    • Production Grooves - Production Grooves feeds Groove Agent with over 400 drum loops and presets for all contemporary styles of music. Whether you need basic drum accompaniment for a songwriting session, epic electronica or serious rock beats, Production Grooves has the answer.
    • Production Presets - Production Presets are there to inspire when needed and to help you finish your mix. Stunning new FX chain presets for all kinds of instrument and vocal tracks will lend a fresh twist to all your productions, while new mastering track presets are designed for different types of production, ready to be used on the master bus or group channels to help you give your tracks a truly professional sound.
  • Effects
    • Ping Pong Delay - A mono delay with automatic L/R bounce for the classic ping-pong delay effect. It also features a filter stage and tempo sync.
    • Mono Delay - Mono Delay is a monophonic delay processor with filter stage and tempo sync.
    • VST Amp Rack - Steinberg’s reference virtual guitar tone suite features seven legendary amp models, sixteen vintage stomp boxes, six classic speaker cabinets and two studio-grade microphone types. Be it jazz, rock or metal, this comprehensive collection will add exceptional drive, punch and clarity to guitar recordings.
    • Bit Crusher - The perfect tool for getting into lo-fi sound, Bit Crusher offers the possibility of decimating and truncating the input audio signal by bit reduction, to get a noisy, distorted sound.
    • Distortion - The Distortion plug-in can add a nice palette of crunch effects to any track.
    • Da Tube - This effect emulates the characteristic warm, lush sound of a tube amplifier.
    • Grungelizer - Grungelizer adds noise and static to your recordings – like listening to a radio with bad reception, or a worn and scratched vinyl record.
    • Channel Tape Saturation - This channel strip module simulates the saturation and compression of recording on analog tape machines.
    • Channel Tube Saturation - The Channel Tube Saturation module simulates the saturation and compression of recording of analog tube compressors.
    • Amp Simulator - Amp Simulator is a guitar amplifier and speaker simulator. Featuring a range of amp and cabinet models to choose from, it’s intuitive controls are designed to mimic a classic guitar combo. Amp Simulator is also suitable for bass and may be used in combination with the Tone Booster if your guitar lacks output gain.
    • Auto Pan - Auto Pan is an automatic panning effect with adjustable width, rate, two wave shapes and tempo sync.
    • Metalizer - This plug-in feeds the audio signal through a variable frequency filter, with tempo sync or time modulation and feedback control.
    • Chopper - Chopper allows you to add tremolo, with or without an additional panning effect.
    • Phaser - This classic phaser has a variable filter stage, manual mode, tempo sync and a spatial parameter for multi-channel modulation offsets.
    • Rotary - This rotor speaker cabinet effect has powerful editing capabilities, featuring independent Lo/Hi cabinet control, overdrive and slow/fast/stop modes.
    • Flanger - A classic flanger with editable Lo/Hi Range, filter stage, manual mode and a spatial parameter for multi-channel modulation offsets.
    • Chorus - This single-stage chorus works by doubling the audio sent to it with a slightly detuned version, creating a timeless, chiming effect.
    • Tremolo - The Tremolo plug-in produces amplitude modulation.
    • Vibrato - Vibrato is a plug-in that creates pitch modulation.
    • Ring Modulator - The Ring Modulator can produce complex, bell-like harmonic sounds. It has a built-in oscillator which is multiplied with the input signal to produce the effect.
    • Transformer - In this ring modulator effect, the incoming audio is ring modulated by an internal, variable frequency oscillator, producing new harmonics. A second oscillator can be used to modulate the frequency of the first oscillator, in sync with the song tempo if required.
    • Morph Filter - Filtering is an art all its own and we just cultivated it: the Morph Filter effect brings the superior filter types of Steinberg’s HALion sound creation system to Cubase. MorphFilter allows you to blend between the classic low, high and band-pass filters heard on countless records.
    • Step Filter - This is a pattern-controlled multimode filter that can create rhythmic, pulsating filter effects. It supports up to 16 steps for individual settings of cutoff-frequency and filter resonance.
    • Dual Filter - Dual Filter can be used as a low-pass or high-pass filter and you can even set the sound characteristics. It’s the perfect plug-in to filter out certain frequencies, while allowing others to pass through.
    • Tone Booster - This is a simple volume booster with a variable filter stage for tone control. It simulates classic stomp boxes like the Range Booster and is also very useful in combination with AmpSimulator to adjust the output volume from low output instruments.
    • Wah Wah - Wah Wah is a variable slope bandpass filter that can be auto-controlled by a side-chain signal (if supported) or via MIDI modeling to create the well-known guitarist’s analog pedal effect. You can independently specify the frequency, width, and the gain for the Lo and Hi Pedal positions.
    • Pitch Correct - Designed for vocal and solo instrument recordings, the Pitch Correct VST3 plug-in provides easy, automatic intonation control and scale correction.
    • Octaver - This is a sub-octave pitch shifter that creates two additional signals, one and two octaves below the input signal, each with variable level.
    • Mono To Stereo - This effect turns a mono signal into a pseudo-stereo signal. The plug-in can be used on a mono file or a stereo file with equal channels.
    • Stereo Enhancer - Stereo Enhancer can enhance the stereo width of a stereo input signal. It features controls for Color and Delay to heighten the effect.
    • Tuner - An instrument tuner plug-in with hardware-like accuracy.
    • UV22HR - The UV22HR is a dithering plug-in, based on an advanced algorithm developed by Apogee.
    • DJ EQ - Especially created to bring the atmosphere of a live performance into your studio, DJ EQ is an easy-to-use three-band equalizer with the kill switches that you find on professional DJ mixers.
    • Standard Channel EQ - Also available as channel strip module, Standard Channel EQ is a full four-band parametric control with variable bandwidth and shelving modes.
    • Studio EQ - A powerful and versatile equalizer which offers full four-band parametric control with variable response curves and shelving modes, as well as analog-style peak filters. It is also available as channel strip module.
    • Vintage Compressor - Modeled on one of the most sought after vintage compressors, Vintage Compressor is extremely effective and easy to use. It is also available as channel strip module.
    • Maximizer - A hard limiter/loudness enhancer for the master channel that features soft clipping and automatic attack/release, which is also available as channel strip module.
    • Tube Compressor - This warm compressor precisely shapes and pleasingly colors the dynamics of your signals — exactly as you would expect from a high quality tube compressor! It is also available as a channel strip module.
    • Limiter - This straightforward low-distortion limiter with auto-release puts a ‘hard ceiling’ on any signal and is also suitable for the master stage. It is also available as channel strip module.
    • Envelope Shaper - The Envelope Shaper can be used to boost or attenuate the gain of the attack and release of audio.
    • Compressor - This high-quality compressor reduces the dynamic range of the audio, making softer sounds louder, louder sounds softer, or both. It features a separate display that graphically illustrates the compressor curve.
    • VST Dynamics - This combination of three separate processors - Gate, Compressor, and Limiter – is designed to deliver a useful variety of dynamic processing functions.
    • Brickwall Limiter - Ensuring that the output level never exceeds a set limit, the Brickwall Limiter can reduce even short audio peaks without creating audible artifacts and features separate meters for input, output, and the amount of limiting.
    • Gate - Gating (or noise gating) improves audio recordings by silencing signals below a set threshold. As soon as the signal level exceeds the threshold, the gate opens to let the signal through.
    • Midi Gate - Like a convention noise gate, this plug-in gates audio signals, but is triggered by MIDI notes. It needs both audio and MIDI data to function.
    • RoomWorks SE - This is a ‘lite’ version of the renowned Roomworks reverb, delivering great sound with a low CPU load.
  • Video
    • Video Import - Compatible video files can be imported into a project, Cubase creating a video track with a video event.
    • Video Player - The Video Player window provides different size options for video playback on your computer screen (The larger the size of the window and the higher the resolution of your video, the greater the processor load).
    • Video Track - The video track is used to play back video events.
    • Extract Audio from Video - When video is imported, the audio stream can be extracted. It is added to the project as a new audio track and can be edited like all other audio material.
    • Support for MOV, MPEG-4 and AVI - Cubase supports MOV, MPEG-4 and AVI video formats.

Steinberg Cubase Elements 10 Software Specifications

  • System Requirements:
    • Windows:
      • Windows OS: 7 (64-bit), 8.1 (64-bit), 10 (64-bit)
      • CPU Minimum: 64-Bit Intel or AMD Multi-Core
      • CPU Recommended: Intel i5 or Faster
      • RAM Minimum: 4 GB
      • RAM Recommended: 8 GB
      • Hard Disk Free Space: 20 GB
      • Display Resolution Minimum: 1440 x 900
      • Display Resolution Recommended: 1920 x 1080
      • Graphics: Graphics Card with DirectX 10 & WDDM 1.1 Support (Windows only)
    • Mac:
      • Mac OS: macOS Sierra, macOS High Sierra, macOS Mojave
      • CPU Minimum: 64-Bit Intel or AMD Multi-Core
      • CPU Recommended: Intel i5 or Faster
      • RAM Minimum: 4 GB
      • RAM Recommended: 8 GB
      • Hard Disk Free Space: 20 GB
      • Display Resolution Minimum: 1440 x 900
      • Display Resolution Recommended: 1920 x 1080
    • USB Port:
      • Type: USB-A for USB-eLicenser ((License Management - Sold Separately))

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1 Review Hide Reviews Show Reviews

  • 5
    Perfect

    Posted by Lisa Reese on Jan 10th 2015

    Exactly what my daughter wanted. She had some questions about installing it and received a quick response from an email and some advice about the program. Also Ryan was very helpful and kind when I ordered it. Excellent customer service!!