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|Returns, Refunds and Credits|
|What if I received a defective product?|
|If you believe your item is defective, please contact Front End Audio customer service via phone or email so that we can try to troubleshoot the problem. In many cases, our knowledgeable staff can help you figure out if the problem lies elsewhere. If the item is determined to be defective and the order is within our return period of 14 days from delivery we will issue you a return authorization (RA) number and provide a prepaid return label. If the order is outside our return period we will help you facilitate a repair or replacement under the manufacturer’s warranty if applicable. For a full explanation of our return policy please see our returns policy page.|
|What is your basic return policy?|
|A shorten version of our return policy is that an order can be returned for any reason within 14 days of receipt. Returns for refund are subject to a 5% restocking fee; this restocking fee is waived for store credit returns. Shipping charges are not refunded on standard returns. If your order was eligible for free shipping, the shipping cost will be deducted from your refund or store credit. Some items are non-refundable, so be sure to check out our Returns Policy page for specific information.|
|How long until I receive my refund?|
|Generally, it will take us 1 to 2 business days to check-in a return and process a refund or store credit.
The time it takes for you to see a refund to your account can vary depending on your bank. Generally, refunds take between 1 to 5 business days to complete.
|How do I use my store credit or gift certificate?|
|If some awesome person gave you a Front End Audio Gift Certificate, then create a Front End Audio account if you don’t already have one and click on the “My Account” link on the top left of our webpage and then click on the “Apply a gift certificate to your account” button. From there you just enter your gift certificate code and apply to your Front End Audio account.
If you received a store credit from Front End Audio, we will apply the amount to your account for you.
Once a store credit or gift certificate has been added to your Front End Audio account the balance will remain on your account and be automatically applied to any future order/s until it is zeroed out. Your store credit will NEVER expire.
Now, let the shopping begin!